Try it

Try a text expander shortcut right now

Type a shortcut into the reply, fill in the fields and press Insert. TextOps works the same way in Gmail, Outlook, Slack, your helpdesk, your CRM and any other app.

Pick one to start:

Helpdesk · Ticket #4821
P

Hi, can I return order A-48213? It arrived damaged.

Type / to see your shortcuts

  • /refund Refund reply
  • /recap Call recap
  • /invoice Invoice email

Why it's faster

The usual way vs TextOps

A customer asks about a damaged order. Watch the same answer written the usual ways on the left, and with a TextOps shortcut on the right.

TextOps vs
1/3Retyping it
Helpdesk · Ticket #4821
P

Hi, can I return order A-48213? It arrived damaged.

Hi Priya,
So sorry order A-48213 arrived damaged.
I’ve refunded the full $68.00$86.00 to your
card. It lands in 5–7 business days.
No need to send it back.
– Maya, Support
~180 keystrokes · 1 typo fixed

Retyping the reply by hand takes about 48 seconds and 180 keystrokes.

2/3Copying from a doc
Helpdesk Docs · Support replies
P

Hi, can I return order A-48213? It arrived damaged.

Hi MarcoPriya,
So sorry order A-39120A-48213 arrived damaged.
I’ve refunded the full $54.00$86.00 to your
card. It lands in 5–7 business days.
No need to send it back.
– DanMaya, Support
Ctrl V
P

Hi, can I return order A-48213? It arrived damaged.

Write a reply…
Support replies
Late delivery
Hi {name}, sorry your parcel is running late…
Damaged order
Hi Marco,
So sorry order A-39120 arrived damaged.
I’ve refunded the full $54.00 to your
card. It lands in 5–7 business days.
No need to send it back.
– Dan, Support
Ctrl C · Copied
2 app switches · 4 manual edits

Copying an old reply from a doc and fixing the name, order, amount and signature takes about 35 seconds.

3/3Asking ChatGPT
Helpdesk ChatGPT
P

Hi, can I return order A-48213? It arrived damaged.

Certainly! Here’s a reply you can use:
Dear Priya,
Thank you for reaching out, and I’m
so sorry your order arrived damaged.
I’ve processed a refund of $86.00, which
should appear within 145–7 business days.
Best regards, [Your Name]Maya
Ctrl V
P

Hi, can I return order A-48213? It arrived damaged.

Write a reply…
Reply to a customer: order A-48213 arrived damaged, refund $86, 5–7 days.
● ● ●
Certainly! Here’s a reply you can use:
Dear Priya,
Thank you for reaching out, and I’m
so sorry your order arrived damaged.
I’ve processed a refund of $86.00, which
should appear within 14 business days.
Best regards, [Your Name]
Reply to a customer: order A-48213
arrived damaged, refund $86, 5–7 days.
↑
Ctrl C · Copied
2 app switches · 3 fixes · 1 wrong fact

Writing the reply with ChatGPT, copying it back and fixing the greeting, a wrong refund time and the signature takes about 52 seconds.

With a TextOps shortcut
Helpdesk · Ticket #4821
P

Hi, can I return order A-48213? It arrived damaged.

/refund
Hi Priya,
So sorry order A-48213 arrived damaged.
I’ve refunded the full $86.00 to your
card. It lands in 5–7 business days.
No need to send it back.
– Maya, Support
Refund reply/refund
CustomerPriya
$clipboardA-48213
ReasonChoose…arrived damaged
CancelInsert Ctrl ↵
13 keystrokes · 0 edits
With a TextOps shortcut the same reply takes about 4 seconds: type /refund, type the customer's name, pick the reason and press Insert. The order number comes from the clipboard.

TextOps was 44 seconds faster than retyping

0:04 with TextOps vs 0:48

Timers show typical real-world times. The animations are sped up.

Over a year

What a few seconds a reply adds up to

The same reply, every workday this year. Move the sliders to match your team.

92 hours back this year with TextOps

One person, 30 of these replies a day, compared with retyping them: about 11 workdays.

Line chart of hours spent this year: ChatGPT 108 hours, retyping 100 hours, copying from a doc 73 hours, TextOps 8.5 hours. Use the left and right arrow keys to read values.
Show as a table
Way of writing itPer replyPer dayPer monthThis year
ChatGPT52 s26 min9.0 h108 h
Retyping48 s24 min8.3 h100 h
Copying from a doc35 s18 min6.1 h73 h
TextOps4 s2 min52 min8.5 h

Based on typical times; your team’s will differ.

Benefits

Why teams use TextOps as their text expander

Hours of work. Seconds to execute.

Turn repetitive writing, calculations, and multi-step tasks into a single trigger.

Never remember the same thing twice.

Your most useful knowledge, always one shortcut away.

Get it right. Every single time.

Built-in calculations and conditional rules help eliminate repetitive mistakes.

One input. A hundred possibilities.

One template adapts to different people, situations, and outcomes.

Your entire workflow. One shortcut.

Replace repetitive steps with one structured action.

Work at the speed of thought.

Stay in your current application without breaking your flow.

TextOps is very easy to use

Create a template & insert anywhere on the web

Create a template and insert it anywhere on web or desktop apps.

Your team becomes more productive with shared, consistent templates

Share a template once and everyone writes it the same way, every day, in whatever tool they use.

What TextOps does

A text expander with forms, formulas and rules

A text expander turns a short shortcut into the full text you would otherwise type, copy or look up. TextOps goes a step further: each shortcut opens a small fill-in-the-blanks prompt. Type a name, pick an option, and TextOps fills in today's date, what's on your clipboard and any totals, keeps or drops lines by your rules, and inserts the finished text wherever your cursor is.

Text expander questions

What is a text expander?
A text expander is an app that replaces a short shortcut, like /refund, with a longer piece of text, like a complete refund reply. This is called text expansion. It saves the time you spend retyping the same messages or copying them from old emails and docs.
Is a template the same as a snippet or a canned response?
Yes, they are different names for the same idea: saved text you reuse. Many tools call them snippets, and helpdesks often call them canned responses or macros. In TextOps they are templates, and each one can also ask you for the details that change, like a name or an order number, before it inserts the text.
How does TextOps work?
Write a template once and give it a shortcut. When you type the shortcut, TextOps opens a prompt with the template’s fields. Fill them in, press Insert (or Ctrl + Enter), and the finished text is inserted in the app you’re using.
What can a TextOps template include?
Text fields, dropdowns, numbers, dates, yes/no switches and checklists; live values like $date, $time and $clipboard; formulas such as Seats × $12; and if/else rules that keep or remove lines based on what you picked.
Which apps does TextOps work in?
Any app where you can type: email like Gmail and Outlook, chat like Slack and Teams, helpdesks, CRMs, and documents like Word and Google Docs.
Is TextOps free?
Yes. TextOps is free to download and use.
Does TextOps work on Mac, Linux or Chrome?
TextOps is available for Windows today. Mac, Linux and Chrome are coming soon.
How is TextOps different from TextExpander?
TextOps is free and built around fill-in-the-blanks templates with formulas and if/else rules. For side-by-side comparisons, see TextExpander alternatives, Text Blaze vs TextExpander, PhraseExpress vs TextExpander and TypeIt4Me vs TextExpander.

Get the TextOps text expander

Free for Windows, with Mac, Linux and Chrome coming soon.
Type a shortcut, fill in the blanks, and insert the finished text in any app.

Install TextOps